What exactly does my monthly $1 surcharge pay for?
The network to deliver the call to the Public Safety Answering Point [Dispatch Center]
The equipment at the PSAP necessary to receive and manage the 911 calls
The audio logging and archiving recorder
The radio equipment necessary to page and allow the responders to communicate with Dispatch and with each other while responding to the emergency
The mapping software to show where the call is located
The CAD software that manages the call dispatching Address database management for the county
Maintenance on PSAP and radio communications equipment
What has Fayette County done to improve / upgrade equipment for 911?
Purchase a Computer Aided Dispatch system for Oelwein and Fayette County Dispatch Centers to better manage call dispatching, response and records management
Replace base radios for Fire, EMS and Law Enforcement that were out-dated
Upgrade the radio console at the Oelwein and Fayette County Dispatch Centers
Install repeaters to improve paging and radio communications for Fire and EMS
Replaced pagers, portable, mobile and base radios for Fire and EMS
Completed the narrow band requirements
These were accomplished with careful planning and budgeting of the 911 surcharge funds and with assistance of grant funding. Each of these projects has enabled us to significantly improve our 911 service, but it is a continuous balance of maintenance and upgrades to manage a reliable 911 system.